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Send us your complaint in writing.
If you are a private customer, send us a message from the mailbox in the online bank Opens in a new window. As a business customer, you use the mailbox in Nettbedrift Opens in a new window. Mark the message "Customer complaint". You can upload attachments if you want.
If you do not have access to online banking or Nettbedrift, you can contact us at Digipost Opens in a new window. Search for the Handelsbanken Kundeklager, or send a letter (please mark "Customer complaint") to:Svenska Handelsbanken AB NUF
Klageansvarlig
Postboks 1342 Vika
0113 Oslo
If you wish to direct a complaint to one of our subsidiaries, SHB Liv Forsikringsselskap or Handelsbanken Liv, we ask that you contact Digipost Handelsbanken Customer Complaints or by post to:Handelsbanken Liv
Postboks 1960 Vika
0125 Oslo We make a thorough assessment of your case.
In order to get a complete picture of the complaint, we will obtain all relevant information in order to make a thorough assessment of it. Complaints are processed continuously.-
You should receive an answer with easy-to-understand reasons.
If we cannot accept your complaint, we will give you a written justification that you can understand.
Contact the Financial Complaints Board or Verdipapirforetakenes Forbunds Etisk Råd.
If you experience that the complaint cannot be resolved by Handelsbanken, you can contact other bodies.
Contact information external appeal bodies
Finansklagenemda (Financial Complaints Board)
Postboks 53, Skøyen
0212 Oslo
Tlf: 23 13 19 60
www.finkn.no
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firmapost@finkn.no
Verdipapirforetakenes Forbunds Etisk Råd
Postboks 1501 Vika
0117 Oslo
Tlf: 23 11 17 40
www.vpff.no
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post@vpff.no